Effective communication over the phone is a crucial skill in many professional settings. A resume should reflect the candidate’s ability to handle business calls professionally, including clear articulation, active listening, and appropriate etiquette. Examples include conveying information concisely, handling inquiries effectively, and maintaining a positive demeanor throughout the conversation.
Strong verbal communication, especially over the phone, can significantly impact client interactions, internal collaborations, and overall business success. Historically, phone communication was often the primary point of contact, and while email and instant messaging have become prevalent, articulate and professional phone skills remain highly valued by employers. These skills contribute to a positive company image, efficient problem-solving, and strong customer relationships.
