A formal notification issued by a carrier to passengers informs them of a flight’s discontinuation. This notification typically arrives via email or SMS and details the reason for the cancellation, alternative travel arrangements offered by the carrier, and passenger rights regarding refunds or compensation. For instance, a notification might explain a cancellation due to inclement weather, offering passengers rebooking on the next available flight or a full refund.
These notifications play a vital role in managing passenger expectations and mitigating the disruption caused by unforeseen events. They provide crucial information that allows travelers to adjust their plans, minimizing inconvenience and uncertainty. Historically, delivering such information was a much more cumbersome process, often relying on phone calls or airport announcements. The digital age has streamlined this process, allowing for rapid and efficient communication with affected passengers. This improves customer service and empowers travelers to take control of their itineraries in disruptive situations.